This may be the wrong place to post this, but I can't seem to find a more appropriate place. I have a Ricoh Aficio SP c830dn printer that I need to print to our Windows 2008 Server R2 print server. When sending prints to the printer they hang in the print queue on the Mac with the status 'Printing - Copying print data'. The Windows server is configured with LPR services enabled. Printer is added on the Mac using LPD. Same configuration we use on several dozen successfully printing HP printers. The behavior is consistant across Apple hardware.
The behavior is consistant across various Mac OS X versions 10.7.x and 10.8.x. I can print directly to the printer without issue usng IP printing. I can print to the Windows print server with the generic postscript driver no problem. I can print to the Windows print server from Window 7 without issue. The problem definitely seems to be between Mac OS X using the Ricoh driver and Windows print server.
If I leave the job in the print queue long enough (20-30 minutes) the job will evenutually complete. I've tried vaious versions of the Windows drivers on the print server to see if they have any impact, and they all produce the same result. I contacted Ricoh and they said they don't support using their printers through a Windows print server on Mac OS X. They did offer to sell me an annual network service contract to help figure out why it doesn't work, but would not gaurentee that they would solve the issue. If anyone can provide some asisstance in configuring this correctly your assistance would be appreciated. If anyone wants to spread the word that Ricoh is not an Apple friendly company and should be avoided. That would also be appreciated.
Sincerely, Karl. The statement above When sending prints to the printer they hang in the print queue on the Mac with the status 'Printing - Copying print data'. Implies some sort software installed on the Mac that is interpreting ACKs or data from the printer that is unexpected since you have established an LPR/LPD session to the Windows server rather than directly to the device. If there is some sort of configuration option on the Mac that will disable whatever this software is, that's going to be the first step. I doubt the Windows print share has a Language Monitor associated but see if it does.
On the ports tab of the printers properties, verify the Enable bidirectional. Is not checked. If the control is greyed out there is no language monitor associated with the print driver. The next thing to do would be to gather network traffic and determine if there are latencies with the network responses and syncs. There may be some network setting in the TCP/IP stack that could be changed but I've never set anything for Mac printing since Microsoft removed Appletalk protocols.
Alan Morris Windows Printing Team. The statement above When sending prints to the printer they hang in the print queue on the Mac with the status 'Printing - Copying print data'. Symphony v5.0 system release notes for mac. Implies some sort software installed on the Mac that is interpreting ACKs or data from the printer that is unexpected since you have established an LPR/LPD session to the Windows server rather than directly to the device. If there is some sort of configuration option on the Mac that will disable whatever this software is, that's going to be the first step. I doubt the Windows print share has a Language Monitor associated but see if it does. On the ports tab of the printers properties, verify the Enable bidirectional.
Is not checked. If the control is greyed out there is no language monitor associated with the print driver. The next thing to do would be to gather network traffic and determine if there are latencies with the network responses and syncs. There may be some network setting in the TCP/IP stack that could be changed but I've never set anything for Mac printing since Microsoft removed Appletalk protocols. Alan Morris Windows Printing Team. Thanks Alan, This does look like what is happening.
The Ricoh driver looks like it is requesting supply status from the printer and the Windows server doesn't now how to respond to that request. I don't see any options in the printer setup to allow for this to be disabled. I'm looking into how the PPD for the device might be altered to stop the driver from making the request. Unfortunately, I don't have much experience modifying PPDs. Do you know if there is any way to change the setup on the Windows server that would allow it to give the Ricoh driver the information it is requesting from the printer? I have tried turning on/off bidirectional communication and it seems to have no impact on the behavior of the driver. I'm not familiar with what a Language Monitor is/does.
I'll have to look into that more if you think it might have some effect on the problem. Network traffic is good. No latencies or response issues.
From what I can tell from the logs, the driver just keeps asking for this information and when it doesn't get it, just keeps asking over and over again.
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